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This method will erase all the data from your device. Make sure that you have backed up your important data before updating the phone. You need a Wi-Fi connection in order to perform the update.

For security reasons , it is recommended to use a private network instead of a public one. Step 1. Turn off your phone and connect it to your computer using the standard USB cable.

In this case, power off your phone, connect it to a computer using a USB cable, and press the Power button 3 to 5 times in quick succession. Wait for several seconds until the screen turns on. The phone will then be in Fastboot mode. Wait until the restoration is complete.

The system will be restored to a default version. If the issue persists, back up your data and restore your phone to its factory settings. If the issue remains unresolved, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. Update Your Phone System Online. How to update an app. Check the following items before troubleshooting: Ensure that your phone has not been rooted. Ensure that your phone has sufficient power. It is recommended that you fully charge your phone before the update.

Check whether a memory card is installed on your phone. If so, remove the memory card. The HOTA update may fail if your phone and the memory card are incompatible.

Supported memory card brands may vary between devices. Ensure that your phone's internal storage space or space on the memory card is sufficient. If not, clear phone data or data on the memory card before the update. Ensure that you do not interrupt the update. For example, the update will stop if you press and hold the Power button for 10 seconds or longer.

Use eRecovery to restore your phone. Use a USB cable to connect your phone to a charger or computer. Press and hold the Volume up and Power buttons until your phone has entered the Huawei system eRecovery mode. Install the latest version of HiSuite on your computer.

Wait several seconds for the screen to turn on. The phone will then enter Fastboot mode. If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.